Contact us
Write here about the guide. If the app itself misbehaves on your account, only the operator's support can look at it.
Where to write to us
One address covers everything editorial: [email protected]. It reaches the people who write these pages.
What is worth sending us
Three kinds of message genuinely improve the site.
- A number here that no longer matches what the platform shows
- A page that fails to load, or a layout that breaks on your device
- A question about a claim that is not explained clearly enough
What belongs to the operator
Anything touching a live account goes to the operator. No balance is visible from here, no payment can be released, and no account can be restored. Their live chat handles those in minutes; we would only be a detour.
| Question | Answered by |
|---|---|
| Is this bonus figure current? | The editors |
| This page will not open | The editors |
| Where is my payout? | The operator |
| Why was my bonus cancelled? | The operator |
| I am locked out | The operator |
Payout windows are set out on the payments page and offer terms on the bonus page - between them they answer most of what arrives in the inbox.
How to report an error
A correction with a source attached is acted on the same day. Terms shift without announcement, and readers with live accounts notice before we do.
Never send passwords, card numbers or identity documents. Nothing here needs them, and no genuine request for them will come from this address.
Direct email contact addresses
- [email protected] - general account, deposit and technical questions
- [email protected] - complaints and suggestions about the service
- [email protected] - partnerships, advertising and marketing enquiries
Everything covered on this site starts from the main page.